How do I reserve my items?
The easiest way to reserve your items is to contact us through our website or by email. To receive a quote, please send us a complete list of all items and services that you are interested in, along with your event location and date. To book, we require a signed job contract along with a 30% non-refundable installment. All Special Order Items must be paid for in full at the time of booking.
What is the installment fee?
The reservation fee is 30% of the total order amount. It is required in order for us to reserve all of the rental items and services that you are requesting, specifically for you, for your event date. Once you reserve the items and services, we are no longer able to provide them to anyone else for the duration of your rental period. This is to guarantee that we will have all of the items that you will need available for you.
Is my reservation fee refundable if I change my mind?
The reservation fee is non-refundable since we are reserving the items and services specifically for your event and are unable to provide those to anyone else.
How far in advance do you recommend that I reserve my items?
We recommend as soon as you know that you need to rent items, you reach out to reserve the items you would be interested in. We do our best to accommodate all requests we receive however, inventory is limited especially during busier months.
Do you have an order minimum for delivery?
We do have an order minimum in rental items that must be met to qualify to purchase delivery services. The order minimum and the delivery and pick up fee are all dependent on the event date, event location, access times, and availability at the time of the request. You can also pick up smaller orders from our warehouse, but please note that some of our items are not available for pickup.
Can I make changes to my order after it is placed?
Of course! Changes can be made to your invoice up until 15 days prior to the event date. Keep in mind that the reservation fee is non-refundable, so if you were to reduce more than 30% of your order, you would be forfeiting a portion of your deposit. All changes, final counts, and final payments are due 15 days prior to your event date.. Additions can always be made to your order, as long as we have the additional items available.
Are the prices on the website a "daily" price?
These prices are a "per-event" price and you can generally keep them for 1-3 days for the posted price. For example, if you are having a Saturday wedding, you can get the items on Friday and keep them until Monday. This allows you plenty of time to decorate before the event, so you have exactly the event you envisioned, as well as recover after the event, before the items have to be returned.
When will you deliver my items?
That is really dependent on your needs and your venues restrictions. Fridays, Saturdays and Sundays are typically our busiest days for deliveries. We work at many venues that require same day deliveries and same day late night breakdowns. Therefore, if your event is at a private residence or a venue without these restrictions, we prefer to deliver a day or two beforehand, and pick up a day or two afterwards. Whenever you reserve your items, we ask that you let us know what your preferences and event times are. We write all of our schedules approximately 2 weeks beforehand, and we will contact you to give you a time frame of when we plan to arrive.
Do I need to wash your linens/china/glassware prior to returning?
No. All linens can be placed in the linen bag that the linens were delivered with. We ask that you return all china or glassware rinsed and free of food, and put the items back in the box/crate you received them in and return.
How will my tent be secured?
Grass - When setting up your tent, we typically drive a 42” stake into the grass in 2 places at each corner and 1 at each additional leg. The stakes will be approximately 4’ away from the tent, with a white strap running from the top of the tent to the stake itself.
Asphalt - If your tent is going on asphalt, we will have to drill 1 1/2” diameter holes at each place that we need a stake. We can then drive our stakes in the ground, just the same as if we were setting up on grass. When we come back to pickup the tent, we will patch all holes with either asphalt patch or a plug. Concrete - If your tent is going on concrete, we will drill 1/2” diameter holes to secure your tent with concrete anchors. Our straps will run from the top of the tent down to the concrete anchors. When we pickup the tent, we will patch all holes with concrete patch, however we cannot guarantee an exact color match.
Other - If your tent is going on any surface that we are not allowed to drill through or drive stakes, it may be possible to secure your tent by other means. Please contact us prior to booking if this is the case, so that we can ensure that we come out with the proper equipment. There will be an additional fee to secure any tent that we cannot stake.
